Refund Policy
At casino-palms.bet, we are committed to providing a fair and transparent gaming experience. This Refund Policy outlines our procedures and rules relating to the refund of deposits and winnings.
Refund Eligibility
- Deposits: Refunds on deposits are only available if the deposited funds have not been used in betting activities.
- Winnings: Winnings are not normally eligible for refunds. Exceptions can be made in cases of technical errors attributable to casino-palms.bet.
Refund Process
- Request Submission: To initiate a refund, please contact our customer support team with your account details and the reason for the refund request.
- Verification: Our team will analyse your request and may ask for additional information or documentation.
- Approval and Processing: If your request is approved, the refund will be processed back to the original payment method within 3 working days.
Limitations
- Abuse of Policy: casino-palms.bet reserves the right to refuse a refund in cases of suspected abuse of our refund policy, including, but not limited to, fraudulent activity or excessive refund requests.
- Compliance with Laws: All refund requests will be processed in compliance with applicable laws and regulations.
Contact Information
For any questions about our Refund Policy, please contact our customer support team at info@casino-palms.bet.